Tekpair · Capital Region, NY
Policies & Guarantees
We keep things simple and fair. Here's exactly how we operate — what we promise, what we charge for, and what to expect before, during, and after your job.
7-Day Satisfaction Guarantee — If something we set up stops working within 7 days and it's our fault, we come back and fix it at no charge. No arguments, no fees.
Scheduling
Cancellation Policy
Cancel 24+ hours in advance — no charge
No fee, no problem. Reschedule anytime through your Calendly confirmation link or by messaging us on Facebook.
Same-day cancellation — $15 fee
Canceling on the day of your appointment results in a $15 fee payable via Zelle or Cash App within 7 week days.
No-show without contact — $25 fee
If we arrive and no one is home and we haven't heard from you, a $25 fee applies. As a reminder to all clients, Tekpair reserves the right to decline future bookings for no-shows.
Rescheduling is always free
Move your appointment at no charge any time more than 24 hours before your scheduled slot.
Money Back
Refund Policy
Job not completed — full refund
If we can't finish the job we were hired for, you owe nothing. Full refund on any deposit paid, no questions asked.
Issue within 7 days — free return visit
If something we set up stops working within 7 days due to us, we come back and fix it at no additional charge.
Completed work after 7 days — no refund
We don't offer refunds on completed jobs after the 7-day window. However, we're always happy to return for a follow-up appointment at normal rates. We only wish for all our clients to leave satisfied.
Hardware or devices you purchased — no refund
If a device is defective out of the box, contact the manufacturer or retailer directly.
Payment
Payment Policy
Payment is due on-site when the job is done
We collect payment once the work is complete — not before. We accept Cash, Zelle, Cash App, and Apple Pay. For jobs over $100, we may request a 50% deposit via Zelle upfront to confirm your booking. This is always communicated clearly before we schedule anything.
No invoices or delayed payment
We don't send invoices or accept payment after the fact. All transactions happen on the day of service.
Accepted methods: Cash, Zelle, Cash App, Apple Pay
Cash and Zelle are preferred — zero fees for both sides. Cash App and Apple Pay are also accepted.
Limitations
Scope of Service
Pre-existing hardware damage
We're not responsible for issues caused by damaged or failing hardware that existed before we arrived. We'll flag anything we spot before starting work.
ISP outages and internet provider issues
If your internet is down because of your provider (Spectrum, Optimum, etc.), that's outside our control. We can help you troubleshoot and contact them, but we can't fix their network.
Services not agreed upon beforehand
We only perform services that were listed or clearly agreed upon before arrival. If something new comes up on-site, we'll discuss it with you first — never surprise charges.
We'll always be upfront with you
If we run into something we can't handle, we tell you straight. We won't charge you and hope for the best. Honesty is how we build long-term, happy clients.
Questions about any of this? Just reach out!
Message Us on Facebook